Encryption
Encryption in transit and at rest.
SECURITY & GOVERNANCE
Enterprise Control for Every Conversation
Control how AI agents access information, which actions they can perform, when calls are escalated, how quality results are reviewed, and how conversation data is retained.
Inbound
Outbound
Quality
Designed to Support Secure Enterprise Deployments
Controls are configured to your architecture and operating requirements. Certifications and regulatory status must be confirmed for each deployment.
Role-based access
Control access by organizational responsibility.
Secure API authentication
Protect system-to-system connections.
Recording controls
Configure recording behavior around approved requirements.
Retention policies
Set appropriate conversation-data retention.
PII-aware handling
Design workflows around sensitive information.
Audit trails
Preserve review and administrative history.
Consent and opt-out
Support responsible contact and recording workflows.
Approved knowledge
Ground agents in authorized sources.
Human escalation
Define when judgment must transfer to people.
Deployment options
Assess regional or private options where available.
Review and override
Let authorized users validate AI findings.
COMPLIANCE READINESS
Compliance Programs We Help Support
CitrusDial and CitrusIQ are built with controls that can map to common HIPAA, ISO 27001, and PCI DSS requirements. Independent validation and formal attestation are required for each deployment.
HIPAA
Healthcare data readiness
Access, audit, encryption, retention, and business-associate-agreement controls to support PHI workflows.
ISO 27001
Security management alignment
Policies, asset management, access control, monitoring, and incident-response capabilities.
PCI DSS
Payment data support
Segmentation, encryption, access restrictions, logging, and tokenization-friendly architecture.
These readiness indicators show control alignment, not certification. Independent validation and formal attestation are required for each deployment.
Ready to Put Every Call to Work?
Use CitrusDial to automate inbound and outbound conversations. Use CitrusIQ to evaluate quality, improve performance, and uncover customer intelligence across every interaction.
Tell us about your call volume, use cases, integrations, languages, and quality requirements. We will help you design the right deployment.