Missed Opportunities
Calls and leads are lost when teams are unavailable or slow to respond.
AI Voice Automation + Conversation Intelligence
Run Better Conversations. Understand Every Call.
CitrusDial handles inbound and outbound conversations. CitrusIQ transcribes, scores, and explains every one — so quality, risk, and customer intent stay visible across human and AI calls.
Every call scoredAutomated QA, human and AI
Searchable callsAsk in plain language
Inbound + outboundStructured voice workflows
Human review built inApprove, edit, or override
Inbound
Outbound
Quality
Automated call evaluation
Configurable scorecards
Searchable transcripts
24/7 voice automation
Inbound and outbound
Human-agent transfer
CONVERSATION INTELLIGENCE
Understand Every Call Before You Act on It
CitrusIQ transcribes every human and AI conversation, scores it against your criteria, surfaces customer signals, and routes the calls that matter to a reviewer — so improvement is driven by evidence, not spot checks.
- Automatic transcription and summaries
- Configurable QA scorecards
- Sentiment, risk, and intent signals
- Plain-language search across every call
- Coaching priorities with linked evidence
- Human review, edit, and override
CitrusIQ · InsightsDemonstration data
Show me calls where customers mentioned billing confusion
Call 4821 · Mon 09:14
Frustration detected“I was told this would already be sorted.”
Call 4790 · Sun 16:02
Billing clarity gap“Can you confirm the total before I pay?”
Call 4762 · Sun 11:38
Appointment confirmed“Yes, tomorrow afternoon works for me.”
Evidence linked to the recording · Human review availableScored against your criteria
Customer Conversations Should Not Be Limited by Capacity or Visibility
Missed calls, delayed follow-ups, overloaded agents, inconsistent quality reviews, and hidden customer insights create lost revenue and poor customer experiences. CitrusDial and CitrusIQ help businesses handle more conversations and understand what happens inside every call.
Repetitive Work
Agents spend time on routine questions, reminders, confirmations, and follow-ups.
Inconsistent Experiences
Conversation quality varies across agents, shifts, teams, and locations.
Limited QA Coverage
Manual teams can review only a small percentage of recorded calls.
Delayed Coaching
Agents receive feedback too late for effective improvement.
Hidden Customer Intelligence
Complaints, objections, churn signals, and process gaps remain buried in recordings.
SAMPLE CALLS
Hear How CitrusDial Handles Real Conversations
Each example plays aloud using your browser's voice engine as a demonstration. Placeholder audio is ready for replacement with approved recordings.
Sales qualification
Demo transcript · 0:42
AI: What outcome are you hoping to improve?
Customer: We need to respond to inbound leads faster.
AI: I can arrange a conversation with our solutions team.
Intent Qualify leadSentiment PositiveOutcome Meeting booked
Audio playback is not supported in this browser.
Customer support
Demo transcript · 1:05
Customer: I need an update on my request.
AI: I can check the current status after verification.
AI: Your request is in progress and a specialist will follow up.
Intent Status updateSentiment NeutralOutcome Verified & informed
Audio playback is not supported in this browser.
Appointment scheduling
Demo transcript · 0:38
AI: I have availability tomorrow at 2:30 PM.
Customer: That works for me.
AI: Your appointment is confirmed and an SMS is on its way.
Intent Book appointmentSentiment PositiveOutcome Confirmed
Audio playback is not supported in this browser.
Demonstration audio uses your device's built-in voice and does not represent final CitrusDial voice quality.
THE PLATFORM
One Connected Platform. Two Powerful Products.
CitrusDial · Live01:42
Sarah Mitchell
Inbound enquiry
AI: I can help you schedule that appointment.
Sarah: Tomorrow afternoon would be perfect.
- Intent
- Schedule appointment
- Estimated sentiment
- Positive
- Outcome
- Confirmed
- Next action
- SMS sent
CitrusIQ · AnalysisDemo data
92
QA score
Opening94%
Clarity91%
Resolution96%
Appointment successfully confirmed
Clear next steps. Opportunity: confirm accessibility requirements earlier.
Evidence linked · Human review available
AI Voice Agents That Turn Calls Into Action
Automate inbound and outbound conversations using configurable AI voice agents that understand customer intent, complete approved actions, and transfer important calls to your team.
- AI voice agents
- Inbound automation
- Outbound campaigns
- Intelligent routing
- Warm transfer
- Workflow automation
- Live transcription
- Call summaries
Every Call Reviewed. Every Insight Made Actionable.
Automatically transcribe, summarize, evaluate, and search conversations. Apply configurable QA scorecards, detect customer signals, and understand performance at scale.
- Automated evaluation
- Custom scorecards
- Sentiment indicators
- Searchable transcripts
- Critical-call detection
- Coaching insights
- Root-cause analysis
- Operational reporting
CONNECTED WORKFLOW
From Conversation to Continuous Improvement
CitrusIQ analyzes calls from CitrusDial and compatible third-party telephony or contact-center systems.
Customer Call
CitrusDial or Human Agent
CitrusIQ Analysis
Quality Review
Coaching & Insights
Better Conversations
Supervisor overview
Demonstration dataCalls analyzed
1,284
Average QA
88
Review queue
24
Critical risk
3
AI When It Can Help. Humans When They Matter Most.
CitrusDial handles structured and repetitive conversations. Complex, sensitive, or valuable calls move to the appropriate human agent. CitrusIQ then evaluates both AI and human conversations to help the operation improve.
Intent identified
Routine steps
Assistance required
Warm transfer
Context received
Quality analysis
Designed Around Your Operation
Cloud
Launch and scale voice automation and call intelligence through a managed cloud deployment.
Private Cloud
Deploy in a dedicated environment based on organizational, integration, and data requirements.
Custom Enterprise Deployment
Integrate with complex telephony, workflow, storage, and infrastructure environments.
Deployment availability and architecture depend on technical, security, volume, and regional requirements.
OUR TEAM
The people running it
We are a technology-driven team with deep industry experience. The people behind CitrusDial and CitrusIQ have spent years inside contact centers, revenue-cycle operations, and customer organizations — so we build voice AI around how those teams actually work, not around a demo.
Ready to Put Every Call to Work?
Use CitrusDial to automate inbound and outbound conversations. Use CitrusIQ to evaluate quality, improve performance, and uncover customer intelligence across every interaction.
Tell us about your call volume, use cases, integrations, languages, and quality requirements. We will help you design the right deployment.