AI Voice Agents
Natural conversational agents that listen, understand, respond, and complete approved business actions.
AI-Powered Voice Automation
Every Call. Instantly Answered. Intelligently Handled.
CitrusDial helps organizations automate structured voice conversations, respond faster, qualify every opportunity, and scale call operations without adding proportional headcount.
Inbound
Outbound
Quality
AI Voice Automation Built for Real Operations
Inbound Call Automation
Answer calls, detect intent, resolve routine requests, and route complex conversations.
Outbound AI Campaigns
Automate intelligent qualification, reminders, follow-ups, surveys, renewals, collections, RCM outreach, and IVR-bypass conversations.
Intelligent Call Routing
Route calls using intent, availability, skills, and business rules.
Human-Agent Collaboration
Warm transfers, context sharing, takeover, and complete interaction history.
Workflow Automation
Trigger appointments, CRM updates, SMS, emails, webhooks, and follow-ups.
Live Conversation Intelligence
Monitor transcripts, intent, estimated sentiment, objections, and progress.
Campaign Management
Configure lists, schedules, retries, outcomes, rules, and reporting.
INBOUND
Never Leave a Customer Waiting
CitrusDial answers inbound calls, understands why the customer is calling, provides approved information, and completes routine requests. When human judgment is needed, it transfers the call with context intact.
- 24/7 answering
- Intent identification
- Approved knowledge responses
- Appointment booking
- Order or service status
- Customer verification
- Skills-based routing
- Warm transfer
- After-call summary
OUTBOUND
Intelligent Outbound Conversations That Drive Action
Launch goal-oriented outbound calls that understand context, handle objections, collect information, and complete tasks — from sales qualification to revenue-cycle follow-up and IVR bypass.
- Lead qualification
- Appointment confirmation
- Sales follow-up
- Renewal reminders
- Payment reminders
- RCM outreach (prior auth, billing)
- Customer surveys
- Service notifications
- Reactivation campaigns
- IVR bypass to live agent
- Interested-customer transfer
- Configured retry logic
INTERACTIVE DEMO
Hear How a Structured AI Call Works
The audio and transcript below are demonstration placeholders designed for replacement with approved recordings.
Placeholder audio
Sales qualification
- Detected intent
- Sales qualification
- Estimated sentiment
- Positive
- Outcome
- Objective completed
CitrusDial Features
- Natural conversational voices
- Multilingual support
- Real-time transcription
- Knowledge-base grounding
- Dynamic conversation flows
- Human-agent transfer
- Campaign management
- Consent and opt-out controls
- Call recording controls
- Call summaries
- Automated dispositions
- Custom evaluation parameters
- Role-based access
- Organization dashboards
- APIs and webhooks
- Usage monitoring
- Configurable data retention
Ready to Put Every Call to Work?
Use CitrusDial to automate inbound and outbound conversations. Use CitrusIQ to evaluate quality, improve performance, and uncover customer intelligence across every interaction.
Tell us about your call volume, use cases, integrations, languages, and quality requirements. We will help you design the right deployment.